SHIPPING & RETURNS

SHIPPING

All of our products are handmade and in stock. Because of this, we are able to ship/post your item fairly quickly and we always aim to despatch between 1-2 days for UK orders and 1-3 days for international orders.

 

The delivery times are estimated in business days(does not include weekends or public/bank holidays). Once we have despatched your item(s) with the post office, it is out of our control and down to them to achieve their estimates regarding delivery times.
 

Sleepy Oaks are not responsible for the following:

 

  • Wrong address supplied by you.

  • Damage to your order or lost in the post(although we would sort it out asap, place a claim with our post office/shipping service and we would make sure you were happy)

  • Any mistakes made by the postal service/shipping provider - again if possible, we would sort the matter out asap.

  • Any delay to your delivery due to covid, weather, etc by the post/shipping provider. Any delay due to customs checks if International.

Please ensure that your address is correct when going through checkout.

Shipping estimates are from despatch date not from date of order. 

Please understand that there may be delays at busy times such as Christmas. 

 

​If you have any questions regarding your order and shipping/delivery, please contact us with your order details. 

UK orders

We generally use Royal Mail to send you your item(s). This service is supplied at second class but if you would like a different service or a faster service, please contact us and we will let you know how much and anything else you want to know about it. 

International orders

We generally use Royal Mail to send you your item(s) 

Sleepy Oaks is not responsible for any custom charges, duties or taxes on any international orders and these are NOT included in the total of your order or shipping when going through checkout.

You may be subject to additional customs, duties and taxes which are determined by the country, value of your order and its contents. These additional charges are not included in our product prices or the shipping costs and they are the buyers responsibility.

Please check with your countries custom office before purchasing. You may be required to pay these additional fees before or upon the delivery of your order. 

You may also be subject to sales taxes which are usually paid by you upon receipt of your order and not collected by us. . 

UK delivery 

UK - First class delivery - £2.50

UK - Second class delivery - £2.00

Orders over £50 - postage is free

International delivery

International standard £12

Orders over £100 - shipping is free!

REFUNDS AND RETURNS

I gladly accept returns.

Contact me:  within 5 days of delivery where possible.

Send items back:  within 14 days of delivery in its original condition, unworn and please include the original packaging. 

Please ensure that you package the item(s) well and safely as the item(s) are your responsibility until they arrive here. It is recommended that you use a parcel service which requires a signature so that you have proof of return.

After I receive it I will email you straight away letting you know and will begin the refund procedure as long as everything is as you have told me or it arrives in exactly the condition that you have sent it.  

Please contact me if you have any problems with your order.

The following items cannot be returned or exchanged because of the nature of these items, unless they arrive damaged or defective: 

  • Custom or personalised orders

  • Digital downloads

  • Gift cards

Returns and exchange details

Care is taken when packing to ensure the items safety. However, if your item gets damaged during delivery, please contact me as soon as possible and I will send you a replacement where possible. Please ensure that you keep all wrappings and that you photograph it as you receive it, and then send the damaged item back to me, along with the original packaging, so that I can proceed with sorting out a claim/replacement as quickly as possible.

Buyer agrees to pay return shipping costs.

Shipping costs are non-refundable - except when cancelling your order within 1 hour after ordering when full refund will be given. .

During delivery I cannot control what happens but I can help before or after to the best of my abilities and your package will be wrapped well to avoid any problems that could arise.

Any claims to take the time period that they take to deal with the situation into consideration(this may include sending the damaged item back to me to make the claim.

I do not accept returns or exchanges for items purchased that have been mistreated and/or handled without care leading to harsh impact or harsh conditions after safe delivery of your purchase.

Where a replacement isn't possible, I'll do my best to arrange an agreeable alternative(more details in the FAQ section) including partial and full refunds.